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Agentic RAG — live trace
Multi-round retrieval with structural and graph-aware boosting, fully observable.
LLM-as-judge evaluation
Faithfulness, relevance, and hallucination scores on every AI response.
SLA-aware ticket routing
Business-hour windows, timezone snapshots, and priority queues — auditable.
Multi-tenant isolation
Full RBAC, team hierarchies, and partitioned audit logs per organisation.